Return & Refund Policy | Lumina Home Decor
At Lumina Home Decor, your satisfaction is our top priority.
We take great care to ensure our home décor products meet the highest quality standards. However, if you’re not completely satisfied with your purchase, we offer a 7-day return policy for eligible items.
How to Request a Return
To request a return, please follow these simple steps:
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Contact us within 7 days of receiving your order.
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Provide your order number, name, and reason for return.
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Our team will review your request and provide return instructions.
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Securely repack the item in its original packaging (including all parts, tags, and accessories).
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Send the product back using the courier details provided by our support team.
Once we receive and inspect the returned item, we’ll arrange your replacement or process compensation if applicable.
Items Not Eligible for Return
Please note that the following items cannot be returned:
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Products that have been used, damaged, or altered after delivery
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Items without original packaging or missing accessories
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Products purchased during discounts, promotions, or clearance sales
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Customized or made-to-order décor items
Refund & Replacement Policy
Since Lumina Home Decor operates on a Cash on Delivery (COD) system, we do not process monetary refunds through banks or cards.
If your return is approved, you will be eligible for one of the following:
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Product replacement (same or similar item)
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Store credit or discount voucher for future purchases
We handle every case carefully to ensure a smooth and fair resolution.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery.
We’ll ask for a short photo or video of the product to verify the issue and provide a quick replacement at no extra cost.
Need Help?
Our customer support team is always here to assist you with returns, exchanges, or product concerns.
📧 Email: luminahomedecor73@gmail.com
📱 WhatsApp: +92 332 0728912
🌐 Website: https://luminahomedecor.shop/
Thank you for shopping with Lumina Home Decor — where elegance meets comfort, and every piece brings warmth to your home.