Privacy Policy | Lumina Home Decor
Welcome to Lumina Home Decor!
This Privacy Policy explains how Lumina Home Decor (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website — https://luminahomedecor.shop/ — and make a purchase from us.
By using our website, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We collect personal information directly from you when you interact with our website, place an order, or contact us.
This may include:
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Your full name
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Email address
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Shipping address
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Contact number
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Order details and preferences
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Messages or feedback you send us
💡 Note: We currently offer Cash on Delivery (COD) only. We do not collect or store any online payment or banking information.
2. How We Use Your Information
We use your personal information to:
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Process and deliver your orders
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Contact you for order confirmation and updates
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Respond to your messages or inquiries
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Improve your shopping experience and our services
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Prevent fraudulent or unauthorized transactions
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Comply with applicable Pakistani laws and regulations
Your data helps us ensure smooth order processing and reliable customer support.
3. Information Sharing
We respect your privacy and do not sell, rent, or trade your personal data to third parties.
However, your information may be shared only with:
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Trusted courier partners (e.g., TCS, M&P, Leopards Courier) for delivery purposes
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Customer support staff handling your order or inquiry
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Legal authorities, if required by law
All third parties we work with are required to protect your information and use it only for the intended purpose.
4. Data Security
We take reasonable security measures to protect your personal information against unauthorized access, misuse, or loss.
While we do our best to keep your data secure, please note that no system can guarantee absolute security over the internet.
5. Cookies
Our website uses cookies to provide you with a better browsing experience. Cookies help us:
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Remember your cart items
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Save your preferences
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Understand how visitors use our website
You can disable cookies in your browser settings, but some features may not work properly if you do.
6. Third-Party Links
Our website may include links to other websites or social media pages.
Please note that Lumina Home Decor is not responsible for the privacy practices or content of these external websites.
We encourage you to review their privacy policies before sharing any information.
7. Children’s Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from anyone under 13 years old.
8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons.
Any updates will be posted on this page, and continued use of our website means you accept the revised terms.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
📧 Email: luminahomedecor73@gmail.com
📱 WhatsApp: +92 332 0728912
🌐 Website: https://luminahomedecor.shop/
Thank you for trusting Lumina Home Decor — where elegance meets comfort, and every detail matters.