Frequently Asked Questions (FAQs) | Lumina Home Decor
Welcome to Lumina Home Decor!
We’ve compiled answers to some of the most common questions our customers ask. If you can’t find what you’re looking for, feel free to reach out — we’re always happy to help.
Q. Is ordering online from Lumina Home Decor secure?
A. Yes, absolutely! Your privacy and safety are our top priorities. We use secure systems to protect your personal details, and your information is handled only by our authorized team members.
📧 Need help? Email us anytime at luminahomedecor73@gmail.com
Q. How do I place an order?
A. Ordering from Lumina Home Decor is quick and easy:
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Browse our website and select the product you love
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Click “Add to Cart”
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Once you’ve added all your items, go to your Cart
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Click “Proceed to Checkout”
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Enter your delivery details
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Choose Cash on Delivery (COD) as your payment method
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Click “Place Order”
You’ll receive a confirmation call or message from our team before your order is dispatched.
Q. Do you offer Cash on Delivery (COD)?
A. Yes! We proudly offer Cash on Delivery (COD) all across Pakistan. You only pay when your order arrives at your doorstep — no advance payment required.
Q. How can I cancel my order?
A. You can cancel your order easily before it’s shipped:
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Contact us via WhatsApp or email
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Or cancel during our confirmation call before dispatch
Once your order has been shipped, cancellation is no longer possible.
Q. What is your return policy?
A. We accept returns for eligible items within 7 days of receiving your order. To learn more, please check our Return Policy page or contact our support team for assistance.
Q. Do you offer refunds?
A. Since we operate on a Cash on Delivery basis, refunds are processed only in special cases (for example, damaged or incorrect items). Once approved, we’ll contact you for replacement or compensation options.
Q. Do you charge for shipping?
A. No — shipping is completely free on all orders within Pakistan!
Q. Which courier services do you use?
A. We work with trusted courier partners like TCS, M&P, and Leopards Courier to ensure your order reaches you safely and on time.
Q. How long does delivery take?
A. Orders are usually delivered within 2–5 working days after confirmation. Delivery times may vary depending on your city or during public holidays.
Q. What if a product is out of stock?
A. If something you love is out of stock, don’t worry! You can:
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WhatsApp us to check availability or pre-book
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Email us to get notified when it’s restocked
Still have questions?
We’re here for you! Feel free to reach out anytime.
📧 Email: luminahomedecor73@gmail.com
📱 WhatsApp: +92 332 0728912
🌐 Website: https://luminahomedecor.shop/
Thank you for choosing Lumina Home Decor — where elegance meets comfort, and your home truly shines.